Plans change.Here is what it costs.

A User may cancel a confirmed booking before the scheduled start time. The refund applicable to the User will depend on the time remaining before the scheduled booking.

The applicable cancellation period will be calculated based on the scheduled start time of the booking and the time at which the cancellation is successfully recorded by the Platform.

Example

If a booking is scheduled for 8:00 PM:

• Cancellation at or before 8:00 PM on the previous day → 100% refund
• Cancellation between 8:00 PM previous day and 8:00 AM on booking day → 75% refund
• Cancellation between 8:00 AM and 2:00 PM → 50% refund
• Cancellation between 2:00 PM and 6:00 PM → 25% refund
• Cancellation after 6:00 PM → No refund

Companions are expected to honour confirmed bookings and make reasonable arrangements to attend the scheduled meetup.

If a Companion cancels a confirmed booking, a cancellation adjustment may be applied to the Companion’s commission according to the following schedule:

Important

The Companion cancellation fine is calculated only on the Companion’s applicable commission/earnings for that booking, and not on the total amount paid by the User.

For example, if the Companion’s applicable commission for a booking is ₹1,000 and the Companion cancels between 12 and 24 hours before the booking, the cancellation adjustment would be 25% of ₹1,000 = ₹250.

If a Companion fails to attend a confirmed booking without cancelling it in advance, the Platform may treat the booking as a Companion no-show.

In such circumstances:

• The User may be eligible for a full refund, subject to verification of the circumstances.
• The Companion may forfeit the applicable commission for the booking.
• Additional account-level action may be taken in accordance with the Platform’s Terms of Service and Community/Safety Guidelines.

Repeated cancellations or no-shows may result in temporary suspension or removal of the Companion account.

If a User fails to attend a confirmed booking without cancelling it within the applicable cancellation period, the booking may be treated as a User no-show.

In such cases, the User may not be eligible for a refund.

The Companion’s applicable earnings may remain payable, subject to the Platform’s verification and applicable terms.

The Platform may review a cancellation or no-show on a case-by-case basis where circumstances beyond the User’s or Companion’s reasonable control have affected the booking.

Examples may include:

• Serious emergencies
• Unexpected safety concerns
• Major transportation disruptions
• Natural disasters or other force majeure events
• Platform or payment-system failures
• Other circumstances that the Platform reasonably considers exceptional

Where appropriate, the Platform may modify or waive a cancellation adjustment after reviewing the circumstances and available evidence.

A User or Companion should prioritise personal safety.

If a User or Companion believes that proceeding with a meetup may create a genuine safety concern, they should immediately contact Platform Support at support@getyourcompanion.com and, where appropriate, cancel the booking.

Safety-related cases may be reviewed separately from ordinary cancellations.

Where a refund is approved, the refund amount will be calculated according to the applicable cancellation tier described in this policy.

Refunds will generally be processed through the original payment method or through the payment mechanism supported by the Platform.

The time taken for the refunded amount to appear in the User’s account may depend on the relevant payment gateway, bank, card issuer or financial institution.

Any applicable transaction, payment-processing or other charges will be handled in accordance with the payment terms disclosed to the User at the time of booking and applicable law.

A request to change the date, time, duration or other material details of a confirmed booking may be treated as a cancellation and a new booking, depending on the circumstances and availability of the Companion.

Users and Companions should contact Platform Support at support@getyourcompanion.com as soon as possible if a change is required.

The Platform may cancel, suspend or terminate a booking where necessary for reasons including:

• Safety concerns
• Violation of Platform rules
• Suspected fraudulent activity
• Identity or verification issues
• Prohibited or unlawful activity
• Payment issues
• Technical problems
• Other circumstances requiring cancellation under the Platform’s Terms of Service

Where a booking is cancelled by the Platform for reasons not attributable to the User, the User may be eligible for a refund of the amount paid, subject to the circumstances and applicable law.

GetYourCompanion is strictly a non-sexual social companionship platform.

Any request, arrangement or transaction involving sexual services, prostitution or other prohibited activity is not permitted on the Platform.

Such activity may result in immediate cancellation, suspension or permanent removal of the relevant account without prejudice to any other rights or remedies available to the Platform.

If you believe that a refund has been calculated incorrectly or that a cancellation has been incorrectly classified, please contact GetYourCompanion Support at support@getyourcompanion.com with:

• Booking ID
• Registered account details
• Date and time of the booking
• Reason for the cancellation or dispute
• Any supporting information or evidence

The Platform will review the matter and communicate the outcome after considering the available information.

Nothing in this Cancellation & Refund Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable law.

GetYourCompanion may update this Cancellation & Refund Policy from time to time to reflect changes in the Platform, payment processes, operational requirements or applicable law.

The updated policy will be published on the Platform with the revised “Last Updated” date.

For support regarding cancellations or refunds, please contact GetYourCompanion Support at support@getyourcompanion.com.